Conversational AI
AI Agents That Resolve Issues, Not Just Answer Questions
Customer service AI that actually solves problems. Integrated with your systems to check orders, process returns, update accounts, and escalate intelligently.
Key Benefits
✓
70%+ containment rate
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24/7 availability
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Consistent quality at scale
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Reduced average handle time
How It Works
1
Understanding
Advanced NLU parses customer intent across channels.
2
Context
Integration pulls customer history, orders, and account status.
3
Resolution
AI takes action - updates orders, processes refunds, schedules appointments.
4
Escalation
Complex issues routed to humans with full context preserved.
5
Learning
Continuous improvement from resolved and escalated interactions.
Industries
E-commerceTelecomBankingAirlinesUtilities
Technologies Used
LLMsIntent RecognitionDialog ManagementAPI IntegrationSentiment Analysis
Ready to Implement AI Customer Service?
Let's discuss how ai customer service can transform your operations.
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